How to Export TrustRadius Reviews to CSV/Excel (2025 Guide)
Download verified TrustRadius B2B software reviews — including granular feature ratings, reviewer identity, and use-case context — into a structured spreadsheet with one click.
TrustRadius occupies a unique position among B2B review platforms: every reviewer is authenticated with a LinkedIn profile, and reviews follow a structured template that captures granular feature-level ratings alongside qualitative use-case narratives. This combination of verified identity and deep structured data makes TrustRadius reviews some of the most analytically valuable available anywhere on the web. The challenge is that there is no native export, and manually compiling even a hundred reviews from paginated pages is prohibitively time-consuming. The TrustRadius Reviews Exporter Chrome extension solves this problem — one click and the full dataset is in your spreadsheet, ready for analysis.
Step 1: Install the Chrome Extension
Go to the Chrome Web Store and open the TrustRadius Reviews Exporter listing. Click Add to Chrome and confirm the permissions. Installation is instant — no account needed, and the extension icon will be available in your toolbar immediately.
Requirements: Chrome 88+ · Works on all TrustRadius product review pages · No account required
Step 2: Navigate to a TrustRadius Product Page
Browse to trustradius.com/products/[product-slug]/reviews for the software you want to analyse. TrustRadius covers enterprise software categories including CRM, ERP, cybersecurity, marketing automation, HR systems, and more. The extension works on any product review listing — you do not need a TrustRadius account or any special access. For products with segmented reviews (e.g., different buyer profiles), you can filter on TrustRadius first and then export the filtered result.
Step 3: Click the Extension Icon and Export
Click the TrustRadius Reviews Exporter icon in your Chrome toolbar. The popup shows the number of reviews on the page. Select your output format:
- • CSV — ideal for programmatic analysis, feeding NLP pipelines, or importing into BI platforms like Tableau or Power BI
- • Excel (.xlsx) — ideal for stakeholder reports, procurement scorecards, and feature-by-feature comparison matrices
Click Start Export. The extension traverses all pagination automatically and downloads a file named trustradius_reviews_[product]_[date].csv. Most exports for products with 100–500 reviews complete in under 90 seconds.
What Data Gets Exported
TrustRadius reviews contain a particularly deep set of structured fields. Here is what is included in every exported file:
| Field | Description | Example |
|---|---|---|
| overall_rating | Overall product rating out of 10 | 8.5 |
| review_text | Full long-form review narrative | "We implemented this across 12 offices and..." |
| feature_ratings | Per-feature scores (e.g., ease of use, support) | Ease of use: 7, Support: 9 |
| reviewer_role | Reviewer's verified job title | VP of Sales |
| company_size | Reviewer's organisation size | 1001–5000 employees |
| use_case | Primary use case described by the reviewer | Pipeline management and forecasting |
| review_date | Date the review was submitted | 2024-08-14 |
Popular Use Cases
Feature Gap Analysis
Use the granular per-feature ratings to identify which capabilities your competitors consistently under-deliver on. Build your roadmap around the features reviewers score lowest for competing products.
Verified Buyer Personas
Because TrustRadius verifies reviewer identity via LinkedIn, the job title and company size data is unusually reliable. Export this data to build accurate buyer persona profiles grounded in evidence rather than assumption.
Win/Loss Intelligence
Analyse use-case descriptions in competitor reviews to understand which jobs-to-be-done buyers prioritise. Cross-reference with your own win/loss data to spot patterns in competitive situations.
Analyst Report Preparation
Aggregate TrustRadius data across multiple products in a category to produce analyst-style benchmark reports. The structured feature ratings make it straightforward to create quantitative comparison tables.
Frequently Asked Questions
Are TrustRadius reviews truly verified? What does that mean for the data quality?
TrustRadius requires reviewers to authenticate using a LinkedIn account before submitting a review. This means the reviewer role and company data is tied to a real professional identity, which makes the demographic fields significantly more reliable than anonymous review platforms. The exported data inherits this higher-quality signal.
Are feature ratings exported as separate columns?
Yes. Where TrustRadius surfaces individual feature scores (such as ease of use, implementation, support quality), these are captured as distinct columns in the exported file. This allows you to sort, filter, and average scores at the feature level directly in Excel or a BI tool.
Can I export reviews for any TrustRadius product, or only ones with many reviews?
The extension works on any public TrustRadius product review page, regardless of how many reviews the product has. It will export all available reviews — whether that is 5 or 5,000.
Start Exporting TrustRadius Reviews Today
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